Reach out us

    FAQ

    In order to save you time, we will answer basic and most frequent questions.

    Immediately after payment of the order, you will receive an order confirmation by e-mail with a download link. If you don’t see the order confirmation in your email, check your SPAM folder. In case of any complications, do not hesitate to contact us.

    Once the product has been downloaded, it is not possible to claim the product or request a refund.

    All printed pictures are sent unframed and it is up to each customer and their taste how they frame their new purchased picture. This information is in the description for each product.

    Write to us at eshop@studiodesart.com, attach photos and a description of the problem. We will be happy to handle any complaints with you ASAP.

    You will find a detailed step-by-step guide in the downloaded archive.